Return Policy | Corrigo Homoeopathy

Return, Refund & Replacement Policy

At CORRIGO HOMOEOPATHY, we are committed to delivering our products safely and in good condition. Since our products are homoeopathic medicines, we follow specific return and replacement procedures to maintain product quality, safety and integrity.

1. Eligibility for Return

We accept returns only for new, unused and unopened products in their original packaging.

A return request may be raised in the following situations:

  • You received a wrong product.
  • You received a damaged product.
  • The product was damaged during transit.
  • The product has a manufacturing or packaging defect.
  • You received a product that does not match the product ordered.

For a change of mind, incorrect selection or other non-defective reason, an unopened product may be eligible for return provided it meets all the conditions mentioned in this policy.

Opened or used medicines are not eligible for return.

2. Time Limit for Return Request

Customers must contact us within 5 calendar days of delivery to request a return.

For products that are visibly damaged, leaking, broken or incorrectly delivered, we strongly recommend informing us within 48 hours of delivery so that the issue can be verified and resolved quickly.

3. Photo Verification for Damaged or Incorrect Products

For a damaged, defective or incorrectly delivered product, please email us at:

info@corrigohomoeopathy.com

Please provide:

  • Order number
  • Clear photographs of the product
  • Photograph of the outer shipping package
  • Photograph of the shipping label
  • A short video, if required, showing the damage or leakage

Our customer service/quality team will review the submitted photographs or video.

Important:

For a verified damaged, defective or wrong product, CORRIGO HOMOEOPATHY may provide a replacement without requiring the customer to physically return the product, where return of the product is not necessary for our verification process.

If we require the product to be returned for inspection in a particular case, we will provide the customer with appropriate instructions.

4. Replacement

If a damaged, defective or wrong product is verified and approved, we will arrange a replacement product.

CORRIGO HOMOEOPATHY will bear the shipping cost of the replacement.

The replacement will normally be for the same product and quantity ordered, subject to availability.

5. Return of Unopened Products

If a customer requests a return for an eligible unopened and unused product, the product must:

  • Remain unopened and unused
  • Be in its original packaging
  • Have all labels and seals intact
  • Be returned in suitable condition for inspection

The customer is responsible for the return shipping cost for a voluntary return that is not due to damage, defect or an incorrect product supplied by CORRIGO HOMOEOPATHY.

6. Products That Cannot Be Returned

Returns will not normally be accepted for:

  • Opened or used medicines
  • Products with broken seals where the product has been opened
  • Products damaged after delivery due to customer handling
  • Products returned after the applicable return period
  • Products without their original packaging where the packaging is required for verification
  • Products that have been altered, contaminated or improperly stored after delivery

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

7. Refunds

Where a refund is applicable and approved, it will be processed to the original payment method, subject to the applicable payment gateway/banking timelines.

For a verified damaged, defective or wrong product, we may, depending on the circumstances and customer preference where available, provide a replacement or refund.

8. Exchange

Eligible unopened products may be exchanged where applicable and subject to product availability.

For damaged, defective or wrong products verified by CORRIGO HOMOEOPATHY, replacement shipping will be borne by CORRIGO HOMOEOPATHY.

9. Return Inspection

All returned products, where a physical return is required, may be inspected by our quality-control team before the return/refund/exchange is approved.

Submitting photographs or a return request does not automatically guarantee approval. The request will be reviewed against the conditions of this policy.

10. How to Contact Us

For return, refund or replacement requests, please contact:

CORRIGO HOMOEOPATHY
📧 info@corrigohomoeopathy.com

Please mention your order number in the email subject or message so that we can process your request efficiently.